Retail Customer Policies:


Shipping and Returns:
Our products are handcrafted to order, ensuring a personalized touch. We typically ship within 2 - 4 business days of receiving your order. The actual delivery time depends on your chosen shipping method at checkout. If you need your order expedited please let us know. While we cannot control transit times once the carrier is involved, we are here to help if any issues arise. If a carrier delay occurs, please contact us, and we will assist in finding a solution. Your satisfaction is our priority.

Issue Resolution:
If you encounter any problems with your order, please reach out to us via phone or email. We are committed to addressing and resolving any issues promptly.
Contact us at: 
Phone: 323-252-1115 
Email: info@dilloncandles.com

Returns and Exchanges Eligibility:
To qualify for a return or exchange, your products must have been purchased from dilloncandles.com and accompanied by proof of purchase. Items should be unused, in their original condition, and packaging. Requests must be made within 30 days of delivery, and return shipping costs will be covered by the customer.

Inaccurate or Defective Orders:
All outgoing orders are checked for accuracy but in the unlikely event of  a inaccurate or defective order, we will correct the issue a quickly as possible. Notify us within 5 days of receiving the product via email or phone:
Email: info@dilloncandles.com 
Phone: 323-252-1115 

Quality Issues & Damaged Products:
If your order was damaged in transit, please contact us within 5 days of delivery.

Return or Exchange Process:
To initiate a return or exchange, contact us with your order number and order details. We will  promptly provide return instructions. Refunds will only be issued to the original form of payment used to purchase your order. Refunds usually post to your account within 5 business days, depending on your banks processing time.

Return Refusal: 
Please note that returns or exchanges must adhere to the outlined criteria to be accepted. We value your satisfaction and look forward to assisting you.

Order cancellation: 
If you would like to cancel an order that you placed on dilloncandles.com, please do so within 12 hours, cancellations placed after this time frame may experience refund delays.  Please contact us if you need assistance.